Frequently Asked Questions

Yes, we do have a newsletter subscription service available for our customers. By subscribing to our newsletter, you will receive regular updates, including exclusive offers, promotions, and the latest news about our online clothing business. It's a great way to stay informed about new arrivals, upcoming sales, and other exciting events.

To subscribe to our newsletter, simply visit our website and look for the option to sign up. You may need to provide your email address and consent to receive marketing communications from us. Rest assured that we value your privacy and will handle your information in accordance with our privacy policy.

Don't miss out on the opportunity to stay connected with us and enjoy the benefits of being a newsletter subscriber. If you have any questions or need assistance with subscribing to our newsletter, please feel free to reach out to our customer support team at madinaparisweb@gmail.com

Our exchange policy allows for exchanges within 14 days of receiving your order. In such cases, we will provide you with a voucher that can be used towards the purchase of any item from our store. The voucher can be redeemed at any time, giving you flexibility in selecting a replacement item.

To be eligible for an exchange, the items being returned must be in new condition, unwashed, and unworn. Please ensure that all original tags and packaging are intact.

Please note that we do not offer refunds unless we have sent a defective or incorrect item. In such cases, we will gladly provide a full refund. Return shipping costs are generally the responsibility of the customer, unless the fault lies with us. If we are at fault, we will provide a pre-paid shipping label for your convenience.

For affordable and tracked return shipping, we recommend using the EVRI service available on Parcel2Go. This service provides reliable tracking and ensures the safe return of your package.

If you have any further questions regarding our exchange policy or require assistance with a return, please don't hesitate to contact our dedicated customer support team at madinaparisweb@gmail.com

We do not accept returns or exchanges for sale items. Our policy clearly states that all sale items are final sale, which means they cannot be returned for a refund or exchanged for a different item.

We understand that purchasing sale items can sometimes be a difficult decision, but we encourage our customers to carefully consider their purchases before finalizing them.

If you have any questions or concerns about a sale item, please don't hesitate to contact our customer support team through our Instagram page, and they will be happy to assist you before making a purchase. Thank you for your understanding and cooperation.

Yes, we do offer international shipping for our online clothing business. We understand that our customers come from various parts of the world, and we want to make our products accessible to everyone.

When you place an international order, we provide a tracking service so that you can conveniently monitor the progress of your package. This way, you can stay informed about the estimated delivery time and ensure a smooth shipping experience.

If you have any specific questions regarding international shipping or need assistance with your order, please feel free to reach out to our customer support team at madinaparisweb@gmail.com

The delivery time for our international orders may vary depending on the destination country.

Shipments to the UK take approximately 2-5 days from the date of shipping. For international orders, the estimated delivery time ranges from around a week to 10 days once the item has been shipped.

Please note that the shipping price is determined by the weight of the parcel. To obtain an accurate shipping cost, we recommend proceeding with a test order. By doing so, you will be able to view the shipping fees applicable to your specific items and location.

We kindly ask for your understanding regarding any potential delays caused by customs clearance procedures in your country. These procedures are outside of our control and can sometimes affect the overall delivery time.

It is important to note that once the package has left the UK, we no longer have direct control over its transit. While we make every effort to ensure a smooth delivery, we rely on the services of third-party couriers and local postal systems in the destination country. Consequently, we cannot assume responsibility for any unforeseen delays or issues that may arise in the destination country's delivery process.

If you have any further inquiries regarding shipping or require assistance with your order, please don't hesitate to contact our dedicated customer support team at madinaparisweb@gmail.com